Shipping policy
Shipping Policy
Thank you for shopping with Black Lion Tamarin Coffee. We want your coffee to arrive fresh, carefully packed, and as quickly as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is received, excluding weekends and holidays.
During high-volume periods, product launches, holidays, or unexpected delays, processing times may be longer. If there is a significant delay in processing your order, we will contact you using the email address provided at checkout.
Shipping Destinations
We currently ship to addresses within the United States.
At this time, we do not ship internationally unless otherwise stated on the website.
Shipping Rates
Shipping charges are calculated and displayed at checkout before you complete your purchase. Rates may vary based on order size, destination, carrier service, and available promotions.
From time to time, we may offer free or discounted shipping promotions. Any free shipping offer applies only to eligible orders and destinations as described in the promotion.
Delivery Estimates
Estimated delivery times are shown at checkout when available. Most orders are expected to arrive within the timeframe provided by the selected shipping carrier after the order has shipped.
Delivery estimates are not guaranteed unless specifically stated. Weather, carrier delays, holidays, incorrect addresses, or other circumstances outside our control may affect delivery timing.
Shipment Confirmation and Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Please allow up to 24–48 hours for tracking information to update after the carrier receives the package.
Incorrect or Incomplete Addresses
Please make sure your shipping address is complete and accurate before placing your order.
Black Lion Tamarin Coffee is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, we may contact you to arrange reshipment. Additional shipping charges may apply.
Lost, Stolen, or Damaged Packages
Once an order is marked as delivered by the shipping carrier, Black Lion Tamarin Coffee is not responsible for lost or stolen packages. If your package is marked delivered but cannot be located, please check with neighbors, household members, building staff, or your local carrier office.
If your order arrives damaged, please contact us within 7 days of delivery at kathy@blackliontamarincoffee.com. Include your order number, a description of the issue, and photos of the damaged packaging and product. We will review the issue and determine whether a replacement, refund, or carrier claim is appropriate.
Warm Weather and Product Freshness
Coffee is a shelf-stable product, but we recommend bringing packages indoors as soon as possible after delivery. Black Lion Tamarin Coffee is not responsible for product quality issues caused by packages being left outside for extended periods after delivery.
Preorders or Backordered Items
If an item is listed as a preorder or backorder, the estimated shipping timeframe will be stated on the product page or during checkout. If your order contains both in-stock and preorder items, we may ship the full order together unless otherwise stated.
Shipping Delays
If we are unable to ship your order within the stated timeframe, we will notify you and provide an updated estimate when possible. Depending on the circumstances, you may have the option to accept the delay or cancel the unshipped portion of your order for a refund.
Contact Us
For shipping questions, please contact:
Black Lion Tamarin Coffee
Email: kathy@blackliontamarincoffee.com
Phone: 864-444-6947
Address: 20 Edge Court, B, Greenville, SC 29609